Delivery FAQs

Articles based on our most frequently asked questions (FAQs) regarding shipping and delivery, covering general information on our shipping options and more specific questions about our delivery partners.

Synthetic Hair Extensions

Made from the highest quality collagen fibre available, our protein-based synthetic hair extensions are pre-washed, biodegradable, and look and behave just like real hair.

🌸Curly Girls Club🌸

Frequently asked questions and useful information about our Curly Girls Club Subscription✨

Human Hair Extensions - Texture Match range

Articles based on our most frequently asked questions: how much you'll need for a full head, tips on heat styling, to guidance on how long you can expect your hair extensions to last and more.

Human Hair extensions - The Classics

Our Classics range features timeless luxurious textures made from the highest quality 100% Remy human hair, to give you a fuller and thicker finish whilst still remaining natural and comfortable.

Ruka Hair Remedies

Tips, tricks and best practise advice on how to maintain the quality of your Ruka human hair and synthetic extensions.

Extensions & Ethics

Articles based on our most frequently asked hair extension discovery questions, and covering general information about the company.

Haircare/Wet Products

Order Queries

Help articles outlining common order issues, covering general information on ordering, and guidance on what to do if there are any issues.

Returns FAQs

Articles based on our most frequently asked questions (FAQs) regarding returns, covering general information on our returns policy and more specific questions about how to return products.

In-Store FAQs

These are specific articles covering frequently asked questions about our Ruka Curly Bar in Selfridges London Oxford St. store, upcoming Pop-Ups, and events.

Team Ruka

Information on our operating hours, collaborations, competition T&C's and how to work with us.

Delivery & Returns Information

Help articles outlining our delivery and returns information, covering general information on our shipping options and more specific questions about our delivery partners and returns policy.

Coconilla — Hair perfume FAQs”

We’ve brought back your favourite hair perfume — now in a brand new design and name! Meet Coconilla, the same tropical scent you fell in love with, refreshed with a new look that feels just as luxurious as it smells.