Help articles outlining common order issues, covering general information on ordering, and guidance on what to do if there are any issues.
If you'd like to change or cancel an order, please email our Customer Care team at [email protected] as soon as possible with your order number and your request. Please try to include as much information as possible so that our team can try to catch
Due to the highly fluctuating availability of our products, we do not offer exchanges at this time. If you see your desired extensions available to shop, we would suggest purchasing what you would like, and then returning your existing product in the
We’re so sorry this has happened!. Please email us at [email protected]. Remember to include your order number and a photo of what it is you have received and we will do all we can to help resolve this super quickly for you!
This usually happens when the courier either leaves your parcel in a safe space, with a neighbour/concierge or with someone else in your place of residence. It is worth checking a couple of things:. If you still don’t find it, please email help@rukah
Once your order is shipped, you will receive a confirmation email that contains your tracking link. (This email may go into your Spam or “Sponsored” inbox, so if you can’t find it, please check there!). Please allow ~8 hours for your tracking link to
There are specific conditions which make extended fulfilment possible:. In the rare event that a restock arrives and isn't as we were expecting, we will reach out to notify you and share your new fulfilment date. Your extended fulfilment order will r