Help articles outlining common order issues, covering general information on ordering, and guidance on what to do if there are any issues.
To cancel an order, first go onto your order tracking page and request to put your order on hold to prevent our fulfilment team from processing and shipping your order before emailing us at [email protected] with your cancellation request. We are prou
Due to the highly fluctuating availability of our products, we do not offer exchanges at this time. If you see your desired extensions available to shop, we always suggest purchasing what you would like, and then returning your existing product in th
We’re so sorry this has happened!. You can log an issue with your order via your order tracking page, or alternatively you can email us at [email protected]. Please remember to include your order number and a photovof what it is you have received and
This usually happens when the courier either leaves your parcel in a safe space, with a neighbour/concierge or with someone in your place of residence. It is worth checking a couple of things. If you still don’t find it, please contact us at help@ruk
Once shipped, you will receive a confirmation email that contains your order tracking link, but you can also access this via your order tracking page. (This email may go into your Spam or “Sponsored” inbox, so if you can’t find it please check there!
There are specific conditions which make extended fulfilment possible:. In the rare event that a restock arrives and isn't as we were expecting, we will reach out to notify you and share your new fulfilment date. Your extended fulfilment order will r
WHAT IS IT?. Innovation meets Zero Waste. As part of our innovation process, sometimes we end up with extra stock that doesn’t quite make the cut anymore, or we may decide that we don't love a particular length or even want to work on a new texture.