My tracking says delivered, but I haven't received itUpdated 10 days ago

This usually happens when the courier either leaves your parcel in a safe space, with a neighbour, concierge or with someone else in your place of residence. 

We'd first always recommend checking the tracking to view the below:

• Your neighbours/someone else in the house has accepted the parcel for you
• It hasn’t been left outside (e.g. patio/near bins)
• It hasn’t been left at a reception/concierge desk
• The GPS tracking and proof of delivery photo

If you still don’t find it, please email [email protected] with the subject line “[ORDER NO.] Order missing”, with your full shipping address, and we’ll help investigate!