My tracking says delivered, but I haven't received itUpdated 20 days ago

This usually happens when the courier either leaves your parcel in a safe space, with a neighbour/concierge or with someone else in your place of residence. It is worth checking a couple of things:

• You or someone in your place of residence picked up the “missed delivery note”
• Your neighbours/someone else in the house has accepted the parcel for you
• It hasn’t been left outside (e.g. patio/near bins)
• It hasn’t been left at a reception/concierge desk

If you still don’t find it, please email [email protected] with the subject line “[ORDER NO.] Order missing”, with your full shipping address, and we’ll help investigate!