Ruka Hair logo
Ruka Hair logo

All articles

Where's my order?Updated 3 hours ago

Once your order is shipped, you will receive a confirmation email that contains your tracking link. (This email may go into your Spam or “Sponsored” inbox, so if you can’t find it, please check there!)

Please allow ~8 hours for your tracking link to accurately update after your order is shipped. Our fulfilment team are super speedy, and sometimes you will get your shipping confirmation and tracking details before the courier has processed your package into their own system, but this does not mean that your order isn't still in transit. If you read a message like “Awaiting package from sender”, it’s because your courier hasn’t processed the order on their end.

If you’re still stuck on tracking your order or have any other concerns, please email us at [email protected] with the subject line “[ORDER NO.] Order delivery status,” and we’ll be happy to help you out!

Was this article helpful?
Yes
No