In-Store FAQs
These are specific articles covering frequently asked questions about our Ruka Curly Bar in Selfridges London Oxford St. store, upcoming Pop-Ups, and events.
Categories
Articles
Do you offer in store discounts?
For our Selfridges concessions we don't currently have any offers available, however you are always welcome to check by emailing [email protected]. For Sephora US, please head to sephora.com. For our Pop-Ups, please see the specific event listing for
Do you accept returns and exchanges at your Pop-Ups?
To return/exchange a product purchased at our Pop-Ups after the Pop-Up has concluded, first check that your item is eligible for return before emailing your request to [email protected], and our Customer Care team will share the instructions you need
Can I install non-Ruka hair in store?
No ma’am. It’s Ruka hair or else!
What happens if I’m late to the appointment?
We promise to be on time for you, so please try to do the same for us!. Lateness up to 15mins we’ll understand, but any later than that and your appointment may have to be adjusted/moved to fit the schedule, or cancelled completely to avoid delays to
What if I need to cancel the appointment?
Please email [email protected] with the subject "Appointment cancellation", including details of the date/time and service you had booked for, along with a brief description of the reason for your cancellation. We know life happens, but regrettably w