Hey sis, still need help? For all order and product-related enquiries, or to give us some feedback please email us at:

Shop

About Ruka

Tutorials

Get in touch

Ruka Hair

Can I install non-Ruka hair in store?

In-Store FAQs

When can I expect my order to arrive?

How can I track my order?

Do you ship worldwide?

Customs and Duties

Delivery FAQs

Synths® Ponytail FAQs

Synths® Braid-it FAQs and user guidance

Synths 1

Synths 2 Braid-It

Limited Edition Pink Synths 2

Synths 2

Synthetic Hair Extensions

FAQ's

🌸Curly Girls Club🌸

GreyScale

InvisiBlend® Clip-ins

How do I choose a hair texture?

My hair falls under more than one curl pattern description, which hair texture should I purchase?

What colours does Ruka human hair come in?

How much do I need for a full head?

What hair length should I choose?

What length is the headband on your headband wigs?

Can the hair be dyed?

Can the hair be straightened?

How do I install my clip-ins?

Can I swim with my Ruka human hair extensions?

Can I sleep with my Ruka human hair extensions?

How long will my Ruka human hair extensions last?

Human Hair Extensions - Texture Match range

Any tips on maintaining my Ruka hair?

Human Hair extensions - The Classics

Tips for your Ruka Human Hair Extensions🤩💫

Ruka Hair Remedies

Where are your 100% human hair extensions sourced?

Are your hair extensions ethical?

Do you sell raw human hair extensions?

Do you sell single donor hair extensions?

SKU Culling - what does it mean?

Extensions & Ethics

Hair perfume FAQs

Are your products suitable for people with eczema or sensitive skin?

Is your Hair perfume/Wet Products Lab range suitable for all hair types?

Do any of the products in your Ruka Wet Products Lab range contain parabens or sulfates?

Are your products Cruelty Free?

What is the shelf life of Ruka hair products?

Where is your Ruka Wet Products Lab range made?

Haircare/Wet Products

I need to change/cancel my order

I want to exchange my item

I've received an incorrect order

My tracking says delivered, but I haven't received it

Where's my order?

Extended Fulfilment

Order Queries

Returns Policy

International Returns

Can I return Ruka Marketplace/SKU-culling clearance items?

Faulty Returns

Do I need to return my free gift if I'm returning the order it came in?

How can I track my return?

When can I expect my refund?

Returns FAQs

Do you offer in store discounts?

Do you accept returns and exchanges in Selfridges/at your Pop-Ups?

What happens if I’m late to the appointment?

What if I need to cancel the appointment?

Selfridges FAQs

Black Friday - Free Installation 🤩

Selfridges Braid Bar 💛

Are you black owned?

Do you offer any discounts?

Are you open to collaborations and PR?

How do I join the Ruka team?

🎁🎄2025 General Holiday Updates🎄🎁

Team Ruka

Shipping rates and processing times

Preorders

Delivery & Returns Information

Coconilla — Hair perfume FAQs”

Can I install non-Ruka hair in store?Updated 18 days ago