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Delivery FAQs

Articles based on our most frequently asked questions (FAQs) regarding shipping and delivery, covering general information on our shipping options and more specific questions about our delivery partners.

Shipping Rates and Processing Times

We can't wait for you to receive your Ruka order🖤. Please keep in mind that our shipping times mentioned do not include our standard processing time. For standard delivery orders, we allocate up to 10 working days for our dedicated fulfillment team

When can I expect my order to arrive?

Please bear in mind that our shipping times do not include our usual processing time; for standard delivery orders we allow up to 10 working days for our fulfilment team to prepare and process your order, especially needed during busier times and pea

How can I track my order?

After you place your order on our website, you will receive an email confirming your order has been placed. Then, once your order has begun being processed and prepped for shipping, you will also receive an email containing your tracking number. The

Do you ship worldwide?

We now ship to 200+ locations including the majority of Africa, Europe, Asia, North America, Central America, South America and Oceania. Please click the link below to view our full range of shipping options and an estimation on shipping costs - orde

Where in Europe do you ship to?

Yes, we now ship to the majority of Europe and 200+ other countries. Click the link below for more info. Click here to view our international shipping options