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Delivery FAQs

Articles based on our most frequently asked questions (FAQs) regarding shipping and delivery, covering general information on our shipping options and more specific questions about our delivery partners.


What are your shipping rates and processing times?

£2.99 Tracked (2-3 working days). £6.99 Next Day (Next Day)*. £14.99 Saturday Guaranteed Priority (Saturday Delivery)***. *Order Monday - Thursday, before 12pm to ensure your order is dispatched the same day. Next day delivery orders placed after 12p

How can I track my order?

After you place your order on our website, you will receive an email confirming your order has been placed. Then, once your order has begun being processed and prepped for shipping, you will also receive an email containing your tracking number. The

How long will it take for my order to arrive?

Please bear in mind that our shipping times do not include our usual processing time; for standard delivery orders we allow up to 7 working days for our fulfilment team to prepare and process your order, especially needed during busier times (like Bl

Where in Europe do you ship to?

Yes, we now ship to the majority of Europe and 200+ other countries. Click the link below for more info. Click here to view our international shipping options

Do you ship worldwide?

We now ship to 200+ locations including the majority of Africa, Europe, Asia, North America, Central America, South America and Oceania. Please click the link below to view our full range of shipping options and an estimation on shipping costs and ad

What if I accidentally entered the wrong address?

We try to make all the processing and shipping processes as speedy as possible, so there is typically only a small window of time where you are able to make changes your order. To make changes to your order address, simply go to the Ruka order tracki