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Delivery FAQs

7 articles

Articles based on our most frequently asked questions (FAQs) regarding shipping and delivery, covering general information on our shipping options and more specific questions about our delivery partners.

Articles

What are your shipping rates and processing times?

FREE Standard Delivery for orders over £150. £3 Standard Delivery (2-5 working days). £7 Next Day Delivery (Order Mon - Thur before 12pm to ensure your order is dispatched the same day. Next day delivery orders placed after 12pm on Friday-Sunday are

Where in the US do you ship to?

We ship to all of the contiguous states within the mainland. States we do not ship to:. You can track the progress of your order here - https://tracking.tryhutch.co.uk/ruka

Where in Europe do you ship to?

You can track the progress of your order here - https://tracking.tryhutch.co.uk/ruka

Do you deliver outside of Europe?

Yes! We now ship to the US, please see shipping costs below:. US Shipping Methods. Please note we ship to all of the contiguous states within the mainland. States we do not ship to:. All international orders are shipped by us on a DDU (delivery duty

How long will it take for my order to arrive?

You can track the progress of your order here - https://tracking.tryhutch.co.uk/ruka. Our standard UK shipping method is via Royal Mail 1st Class (2-5 days) and non-UK is DHL Express (2-3 days). We then allow up to 7 additional working days for our f

How can I track my order?

After you place an order on the website, you will receive an email confirming your order has been placed. Once your order has begun being processed, you will also receive an email containing your tracking number. The confirmation email may go into yo

What if I accidentally entered the wrong address?

We try to make all the processing and shipping processes as speedy as possible, so there is typically only a small window of time where you are able to make changes your order. To make changes to your order address, simply go to your order tracking p