Ruka Hair logo
Ruka Hair logo

All articles

Delivery FAQs

6 articles

Articles based on our most frequently asked questions (FAQs) regarding shipping and delivery, covering general information on our shipping options and more specific questions about our delivery partners.


What are your shipping rates and processing times?

£2.99 Tracked (2-3 working days). £6.99 Next Day (Next Day)*. £7.99 Express Courier Zero Emissions Delivery (Next Day)*. £14.99 Saturday Guaranteed Priority (Saturday Delivery)***. *Order Monday - Thursday, before 11am to ensure your order is dispatc

Where in Europe do you ship to?

We ship to the following countries,. You can now also order via Selfridges for shipping to further regions✨. If you don't see your country listed and would like to place an order with us, please email [email protected] to find out whether we can crea

Where in the US do you ship to?

We ship to all of the contiguous states within the mainland. States we do not currently ship to:. You can now also order via for shipping to further regions✨. For customers tracking via USPS: Please be aware to reduce their carbon

How long will it take for my order to arrive?

Please bear in mind that our shipping times do not include our usual processing time; for standard delivery orders we allow up to 7 working days for our fulfilment team to prepare and process your order, especially needed during busier times. Track t

How can I track my order?

After you place your order on our website, you will receive an email confirming your order has been placed. Then, once your order has begun being processed and prepped for shipping, you will also receive an email containing your tracking number. The

What if I accidentally entered the wrong address?

We try to make all the processing and shipping processes as speedy as possible, so there is typically only a small window of time where you are able to make changes your order. To make changes to your order address, simply go to the Ruka order tracki