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Returns FAQs

Articles based on our most frequently asked questions (FAQs) regarding returns, covering general information on our returns policy and more specific questions about how to return products.

Returns Policy

We get it. You've placed your order and it arrives but the style, length or colour isn’t quite what you imagined. We accept all eligible returns requested within 14 days of the delivery date. To return, please follow the link below -. Returns.Rukahai

Selfridges Returns

We do hope you enjoyed your Ruka Hair Selfridges purchase, but if for any reason you need to return it, you can do so at the Ruka retail stand at Selfridges Oxford St within 28 days of your in-store purchase. If the item is new and unused with all th

International Returns

We get it. You've placed your order and it arrives but the length, colour or style isn’t quite what you imagined. We accept all returns requested within 14 days of the delivery date. For non-UK returns, please email [email protected] with your order

Can I return Ruka Marketplace/SKU-culling clearance items?

We understand that sometimes you might change your mind but there are specific conditions which make our Marketplace / SKU-culling clearance offers possible... All purchases from our Marketplace (Clearance/SKU culling) are sold as seen and are final

Faulty Returns

We hope that you love your Ruka Hair order, however if you do find an issue with anything you have purchased from us, please send our Customer Care team an email at [email protected] with the following essential details so that we may assist you furt

Do I need to return my free gift if I'm returning the order it came in?

Please note that orders which have qualified for a free gift with purchase will need to be returned with the free gift in order to receive a full refund. If you return the entirety of your order but opt to keep your free gift, we will process a parti

How can I track my return?

For UK orders, you can track the progress of your return here -. For international order returns, we recommend opting for a trackable courier service and that you retain your proof of postage and tracking details should there be

When can I expect my refund?

Thanks so much for sending your unwanted order safely back to usOur returns service is not an automated one, so please allow 7 working days from our receipt of your return for our small but hardworking Quality Assurance team to carefully inspect and

Can I return “Co-creator test” items?

Normally, co-creator test items are significantly discounted so as to get you a high quality product in exchange for feedback on things you would improve about the product, so that we can make it even better at full scale. For that reason, co-creator