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Returns FAQs

Articles based on our most frequently asked questions (FAQs) regarding returns, covering general information on our returns policy and more specific questions about how to return products.


Returns Policy

We get it. You've placed your order and it arrives but the style, length or colour isn’t quite what you imagined. We accept all eligible returns requested within 14 days of the delivery date. To return, please follow the tracking link below, or log i

Selfridges Returns

We do hope you enjoyed your Ruka Hair Selfridges purchase, but if for any reason you need to return it, you can do so at the Ruka retail stand at Selfridges Oxford St within 28 days of your in-store purchase. If the item is new and unused with all th

International Returns

We get it. You've placed your order and it arrives but the length, colour or style isn’t quite what you imagined. We accept all returns requested within 14 days of the delivery date. For non-UK returns, please email [email protected] with your order

Do I need to return my free gift if I'm returning the order it came in?

Please note that orders which have qualified for a free gift with purchase will need to be returned with the free gift in order to receive a full refund. If you return the entirety of your order but opt to keep your free gift, we will process a parti

What if my product is faulty?

We hope that you love your Ruka Hair order, however if you do find an issue with anything you have purchased from us, please send our Customer Care team an email at [email protected] with the following essential details so that we may assist you furt

How can I track my return?

For online orders, you can track the progress of your order and any returns here -. Your Order Tracking page. If you're having difficulty locating this, please do drop us an email at hel[email protected] for further assistance. (Please see our email ope

Can I return “Co-creator test” items?

Normally, co-creator test items are significantly discounted so as to get you a high quality product in exchange for feedback on things you would improve about the product, so that we can make it even better at full scale. For that reason, co-creator

When can I expect my refund?

Our returns service is not an automated one, so please allow 14 working days from our receipt of your return for our small but hardworking Quality Assurance fulfilment team to carefully inspect and process return orders, in the order they were receiv

If I purchased from a Ruka Pop-Up/Westfield can I return in-store?

No, we don't! Sorry sis. Accepting Pop-Up returns in-store creates an unnecessary courier step, which we believe is worse for the planet, and so we ask that you send your return directly to our Ruka QC facilities for our hardworking quality control /

Can I return Ruka Marketplace/clearance items?

All purchases from our Marketplace are sold as seen and are final sale products. This means that cancellations and returns of any kind cannot be accepted, and by purchasing from this range, you are agreeing to these terms and conditions. Marketplace