Do I need to return my free gift if I'm returning the order it came in?Updated a year ago

Please note that orders which have qualified for a free gift with purchase will need to be returned with the free gift in order to receive a full refund.

If you return the entirety of your order but opt to keep your free gift, we will process a partial refund less the retail cost of the gift. Alternatively you can return the free gift along with your order for a full refund to be processed.

Already returned your order? Click here to learn when to expect your refund

If you have any additional questions please email Ruka customer care at [email protected] with the details of your query and a member of our team will be able to assist you further!