When can I expect my refund?Updated 8 months ago

Thanks so much for sending your unwanted order safely back to us

Our returns service is not an automated one. Each return undergoes a thorough quality control and hygiene inspection process, handled by our small but hardworking Quality Assurance team in the order they are received. This ensures that all returned products meet our highest standards. Given this comprehensive process, we kindly ask you to allow up to 28 days for your refund to arrive, go through this rigorous inspection, be processed and refunded.

Please be aware that during busier times such as sales periods and the Christmas break, we may require additional time.

Once we have processed your returned products and issued you your refund, you’ll be sure to get a full return update from us. Refunds may take 2-3 billing cycles to appear on your card statement depending on your card issuer, and this duration is one we have no influence over. We will notify you by email when your return and refund has been processed💌