Can I return Ruka Marketplace/SKU-culling clearance items?Updated 9 days ago
We understand that sometimes you might change your mind but there are specific conditions which make our Marketplace / SKU-culling clearance offers possible...
All purchases from our Marketplace are sold as seen and are final sale products. This means that cancellations and returns of any kind cannot be accepted, and by purchasing from this range, you are agreeing to these terms and conditions.
Marketplace orders are manually prepared in the order in which they were received, so please allow up to 10 working days for the processing of your order.
Marketplace orders cannot be fast-tracked, but we promise to do our part and get your order to you - and we truly appreciate your patience in advance!
All purchases SKU-culling purchases can be returned for store credit or exchange:
- You have 14 days from your purchase date to return your SKU-culling items.
- Items must be eligble for return*
Ready to return or exchange? Just head over to our Returns Page and follow the easy steps.
To be eligible for a return, your product must:
- Still have the original Ruka tag attached and in a good/saleable condition
- Still have any original packaging intact (this includes all plastic zip ties / ribbon banding / elastic banding) and in a well presentable condition
- Not be altered in any way (brushed out, cut, coloured, bleached)
- Not appear to have been worn
- Not be in Clearance, Marketplace or part of a Co-Creator test (this includes in-person Clearance purchases)
- Be returned in it's barcoded cornstarch Ruka bag
If your return fails to be eligible, your refund will be processed less 25% to cover the admin and labour costs involved.