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Can I return Ruka Marketplace/SKU-culling clearance items?Updated a month ago

We understand that sometimes you might change your mind but there are specific conditions which make our Marketplace / SKU-culling clearance offers possible...

All purchases from our Marketplace (Clearance/SKU culling) are sold as seen and are final sale products. This means that cancellations and returns of any kind cannot be accepted, and by purchasing from this range, you are agreeing to these terms and conditions.

Marketplace orders are manually prepared in the order in which they were received, so please allow up to 10 working days for the processing of your order.

Marketplace orders cannot be fast-tracked, but we promise to do our part and get your order to you - and we truly appreciate your patience in advance!

All purchases SKU-culling purchases can be returned for store credit or exchange:

  • You have 14 days from your purchase date to return your SKU-culling items.
  • Items must be eligible for return*

*To be eligible for a return, your product must:

  • Still have the original Ruka tag attached and in a good/saleable condition
  • Still have any original packaging intact (this includes all plastic zip ties / ribbon banding / elastic banding) and in a well presentable condition
  • Not be altered in any way (brushed out, cut, coloured, bleached)
  • Not appear to have been worn
  • Not be in Clearance, Marketplace or part of a Co-Creator test (this includes in-person Clearance purchases)
  • Be returned in it's barcoded cornstarch Ruka bag

If your return fails to be eligible, your refund will be processed less 25% to cover the admin and labour costs involved.

Ready to return or exchange? Just follow the easy steps below,

To return, put the hair extensions in secure packaging and leave a note inside your return with your order number on it as well as mark your order number on the front of your return package itself.

You'll then want to select a postal service of your choosing (we recommend opting for a trackable service and keeping a copy of your receipt) and return your order to:
Ruka Hair QC, Unit 6 Ability Plaza, 1A Arbutus Street, London E8 4DT

Please note it can take up to 10 working days for us to process a return and refund your order once received, so to avoid joining this queue you can send over a copy of your return receipt and we will make sure that your exchange or store credit refund is promptly issued. 

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