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Returns FAQ

6 articles

Articles based on our most frequently asked questions (FAQs) regarding returns, covering general information on our returns policy and more specific questions about how to return products.


What's your return policy?

We've recently updated our Returns Policy, click here to learn why!. We offer free returns for all eligible UK delivery orders and accept all returns requested within 14 days of the delivery date. To return, please follow the tracking link and select

What if my product is faulty?

If your product is faulty - we're so sorry!. Please report any issues via your Ruka order tracking link - Alternatively you can get in touch with us at [email protected], ensuring to quote your order along with a

How can I track my return?

You can track the progress of your order here - In the final stage of your Royal Mail returns process, information to track your return should be there. If you can’t find it though, please do drop us an email and

How do refunds work?

Please allow at least 14 working days from our receipt of your return for our small but hardworking Quality Assurance fulfilment team to carefully inspect and process return orders, in the order they were received. Once your return has been received,

Can I return Ruka Marketplace/clearance items?

All purchases from our Marketplace are sold as seen and are final sale products. This means that cancellations and returns of any kind cannot be accepted, and by purchasing from this range, you are agreeing to these terms and conditions.

Can I return “Co-creator test” items?

Normally, co-creator test items are significantly discounted so as to get you a high quality product in exchange for feedback on things you would improve about the product, so that we can make it even better at full scale. For that reason, co-creator