How long will it take for my order to arrive?Updated 15 days ago
Please bear in mind that our shipping times do not include our usual processing time; for standard delivery orders we allow up to 7 working days for our fulfilment team to prepare and process your order, especially needed during busier times (like Black Friday/Cyber Monday and the Holiday season).
UK Next day delivery
Our next day delivery service is via DPD Next-Day (24hrs), and our fulfilment team will prioritise processing your order to ensure it reaches you within the expected timeframe. Order Mon - Thur before 11am to ensure your order is dispatched the same day. Next day delivery orders placed after 11am on Friday-Sunday are shipped out the next working day.
UK Saturday delivery
Our Saturday guaranteed special delivery service is via DPD Saturday Tracked, and our fulfilment team will prioritise processing your order to ensure it reaches you within the expected timeframe. Order Mon - Fri before 11am to ensure your order is dispatched the same day. Saturday delivery orders placed after 11am on Friday will be processed on Monday, and shipped out to arrive the following Saturday.
The delivery standards above exclude Bank Holidays and seasonal periods - from time to time orders may take a little longer, so please be patient in allowing extra time for your delivery. Thank you!
Order taking longer than expected?
PLEASE NOTE: We are passionate about you receiving your Ruka package with the love and care we put into every order, and we take full responsibility of your entire shopping experience. However, we are also not Amazon and so we do rely on 3rd parties (who work normal hours and get paid fairly) to get you your orders. This means that though we're always willing to go the extra mile to make sure you get your orders on time, we can only update you as fast as any courier updates us. Please bare with us in the rare event that something goes wrong - we'll do all we can to get your order to you🖤
If you've checked the status of your order and the tracking doesn't appear to have updated as expected, please get in touch with the Ruka Customer Care team at [email protected] for further assistance.
Our Customer Care team will always do their upmost to help wherever possible, however we do not tolerate abusive or threatening behaviour towards our staff whether online or in-person.