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What are your shipping rates and processing times?Updated 9 days ago

London Postcodes

£2.99 Tracked (2-3 working days)

£6.99 Next Day (Next Day)*

£14.99 Saturday Guaranteed Priority (Saturday Delivery)***

*Order Monday - Thursday, before 1pm to ensure your order is dispatched the same day. Next day delivery orders placed after 1pm on Friday are despatched Monday.

***Order before 1pm on Friday for Saturday Delivery. Orders placed after 1pm on Friday will not be delivered until the following Saturday.


Mainland UK

£2.99 Standard Tracked (2-3 working days)

£6.99 Next Day (Next Day)*

£14.99 Saturday Guaranteed Priority (Saturday Delivery)**

*Order Monday - Thursday, before 12pm to ensure your order is dispatched the same day. Next day delivery orders placed after 12pm on Friday are despatched Monday.

**Order before 1pm on Friday for Saturday Delivery. Orders placed after 1pm on Friday will not be delivered until the following Saturday.

Please note your shipping time does not include our usual processing time; for standard delivery orders we allow up to 7 working days for our fulfilment team to prepare and process your order, especially needed during busier times.


International

We now ship to 200+ locations including the majority of Africa, Europe, Asia, North America, Central America, South America and Oceania

Please click the link below to view our full range of shipping options and an estimation on shipping costs - orders shipping outside of the UK are subject to local taxes, import duties and admin charges. All fees are due upon delivery, in addition to your order total.

view international shipping options




International orders & customs

All international orders are shipped by us on a DDU (delivery duty unpaid) basis and may be liable for custom duties and local taxes.

Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you. Should you decline to pay these costs and your order is returned to us, we will deduct the processing + admin fees incurred from your refund total.

Please note that Ruka Hair is unable to advise on the exact amount that the customs/taxes will be, and cannot accept responsibility for these costs. 



Marketplace/Clearance orders

There are conditions which make our incredible Marketplace clearance offers possible: all Marketplace orders are manually prepared in the order in which they were received, so please allow up to 10 working days for the processing of your order.

Marketplace orders cannot be fast-tracked, but we promise to do our part and get your order to you - and we appreciate your patience in advance!

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