UK Shipping Methods (Standard). £4.99 Tracked (5-7 working days). £4.99 Standard Tracked (5-7 working days). Please note your shipping time does not include our usual processing time; for standard delivery orders we allow up to 5 working days for our

UK Shipping Methods (Standard) <h3 id="london-postcodes">London Postcodes</h3>&#xA3;4.99&#xA0;Tracked (5-7 working days)<h3 id="mainland-uk">Mainland UK</h3>&#xA3;4.99&#xA0;Standard Tracked (5-7 working days)Please note your shipping time does not include our usual processing time; for standard delivery orders we allow up to 5 working days for our fulfilment team to prepare and process your order, especially needed during busier times. <h3 id="isPasted">International</h3><p id="isPasted" style="box-sizing: inherit; font-family: sans-serif; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65);">We now ship to 200+ locations including the majority of Africa, Europe, Asia, North America, Central America, South America and Oceania <p style="box-sizing: inherit; font-family: sans-serif; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65);">Please click the link below to view our full range of shipping options and an estimation on shipping costs - orders shipping outside of the UK are subject to local taxes, import duties and admin charges. All fees are due upon delivery, in addition to your order total.<p style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left;"><a class="fr-green fr-strong" href="https://go.rukahair.com/worldwide-shipping/">Click here to view our international shipping options</a> Marketplace ordersThere are conditions which make our incredible Marketplace clearance offers possible: all Marketplace orders are manually prepared in the order in which they were received, so please allow up to 10 working days for the processing of your order.Marketplace orders cannot be fast-tracked, but we promise to do our part and get your order to you - and we appreciate your patience in advance! International ordersAll international orders are shipped by us on a DDU (delivery duty unpaid) basis and may be liable for custom duties and local taxes, which we provide an estimate of at checkout.Where this is the case, you will need to pay these costs&#xA0;to release your order from customs before it is delivered to you.Please note that RUKA Hair is unable to advise on the exact amount that this may be and cannot accept responsibility for these costs.

Shipping rates and processing times

How does a pre-order work?. A pre-order lets you reserve an item before it’s back in stock. This allows us to ship the products to you as soon as we’ve received them and completed our quality checks. You’ll pay at checkout, and we’ll email you with u

How does a pre-order work?A pre-order lets you reserve an item before it&#x2019;s back in stock. This allows us to ship the products to you as soon as we&#x2019;ve received them and completed our quality checks.You&#x2019;ll pay at checkout, and we&#x2019;ll email you with updates and your dispatch timeline.When does it ship?Shipping dates vary depending on the product. Your estimated dispatch window is shown at checkout and in your order confirmation email. Rest assured, we&#x2019;ll email you the moment it&#x2019;s on the way!Can I pay later?We offer both PayPal as well as ClearPay!Can I cancel my pre-order?Yes &#x2014; you can cancel within&#xA0;24 hours&#xA0;of placing your order. If it&#x2019;s been longer, contact Customer Experience team and we&#x2019;ll do our best to help.I ordered multiple products &#x2014; when will they ship?If your order includes pre-order and in-stock items, they&#x2019;ll ship together. If you require your order to be shipped separately, please send us an email at <a href="mailto:help@rukahair.com" style="text-decoration:none;">help@rukahair.com</a>. Please note that this will incur an additional shipping fee.&#xA0;

Preorders

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Help articles outlining our delivery and returns information, covering general information on our shipping options and more specific questions about our delivery partners and returns policy.

Delivery & Returns Information

When can I expect my order to arrive?

How can I track my order?

Do you ship worldwide?

Customs and Duties

Delivery FAQs

Synths® Ponytail FAQs

Synths® Braid-it FAQs and user guidance

Synths 1

Synths 2 Braid-It

Synths 2

Synthetic Hair Extensions

FAQ's

🌸Curly Girls Club🌸

GreyScale

InvisiBlend® Clip-ins

How do I choose a hair texture?

My hair falls under more than one curl pattern description, which hair texture should I purchase?

What colours does Ruka human hair come in?

How much do I need for a full head?

What hair length should I choose?

What length is the headband on your headband wigs?

Can the hair be dyed?

Can the hair be straightened?

How do I install my clip-ins?

Can I swim with my Ruka human hair extensions?

Can I sleep with my Ruka human hair extensions?

How long will my Ruka human hair extensions last?

Human Hair Extensions - Texture Match range

Any tips on maintaining my Ruka hair?

Human Hair extensions - The Classics

Tips for your Ruka Human Hair Extensions🤩💫

Ruka Hair Remedies

Where are your 100% human hair extensions sourced?

Are your hair extensions ethical?

Do you sell raw human hair extensions?

Do you sell single donor hair extensions?

SKU Culling - what does it mean?

Extensions & Ethics

Hair perfume FAQs

Are your products suitable for people with eczema or sensitive skin?

Is your Hair perfume/Wet Products Lab range suitable for all hair types?

Do any of the products in your Ruka Wet Products Lab range contain parabens or sulfates?