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Delivery & Returns Information

3 articles

Help articles outlining our delivery and returns information, covering general information on our shipping options and more specific questions about our delivery partners and returns policy.


Shipping rates and processing times

2022 Holiday Shipping Schedule. 🎁🎄Get your orders in on time and beat the festive rush!🎄🎁. We aim to meet these delivery times, but during busy holiday periods, deliveries may take a little longer. For orders needed in time for Christmas, we reco

🎁🎄2022 General Holiday Updates🎄🎁

OPERATING HOURS. Our offices and fulfilment centre will be closed from Friday 23rd December 2022 - Tuesday 3rd January 2023 whilst team Ruka take a short break to rest and recharge, ready to continue to serve you upon our return in the new year✨. ORD

Updates to our Returns Policy

We've recently updated our return policy and are happy to process all eligible return requests for up to 14 days after your order has been received. We had previously offered a 30 day returns window, however as demand for our products has grown we've