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Shipping Rates and Processing TimesUpdated 17 days ago

We can't wait for you to receive your Ruka order🖤

Please keep in mind that our shipping times mentioned do not include our standard processing time. For standard delivery orders, we allocate up to 5 working days for our dedicated fulfilment team to carefully prepare and process your order. This timeframe is especially important during peak periods when we experience higher order volumes.


UK

£4.99 Standard Tracked (5-7 working days)

Next Day (Next Day)*  

*Next day delivery is temporarily unavailable. Order Monday - Thursday, before 12pm to ensure your next day order is dispatched the same day. Next day delivery orders placed after 12pm on Friday are despatched Monday.


Long-lead orders

Extended delivery > up to 12 working days.
Orders with an extended delivery time take a little longer to craft due to their high demand and therefore cannot be expedited or cancelled after purchase.
(Once received, you can still return/exchange your long-lead order following our usual Returns Policy.)


International

We now ship to 200+ locations including the majority of Africa, Europe, Asia, North America, Central America, South America and Oceania

Please click the link below to view our full range of shipping options and an estimation on shipping costs - orders shipping outside of the UK are subject to local taxes, import duties and admin charges. All fees are due upon delivery, in addition to your order total.

view international shipping options


International orders & customs

All international orders are shipped by us on a DDU (delivery duty unpaid) basis and may be liable for custom duties and local taxes.

Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you. Should you decline to pay these costs and your order is returned to us, we will deduct the processing + admin fees incurred from your refund total.

Please note that Ruka Hair is unable to advise on the exact amount that the customs/taxes will be, and cannot accept responsibility for these costs. 


Marketplace/Clearance orders

There are conditions which make our incredible Marketplace clearance offers possible: all Marketplace orders are manually prepared in the order in which they were received, so please allow up to 10 working days for the processing of your order.

Marketplace orders cannot be fast-tracked, but we promise to do our part and get your order to you - and we appreciate your patience in advance.



Rest assured, our fulfilment team are working hard to get your Ruka haul to you as quickly as possible. If you have any questions or concerns about your order, feel free to reach out to our Customer Care team at [email protected] - we're here to assist you!

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