I haven’t received my orderUpdated a year ago

Once shipped, you will receive a confirmation email that contains your order tracking link, but you can also access this via your order tracking page. (This email may go into your Spam or “Sponsored” inbox, so if you can’t find it please check there!)

Please allow ~8hrs for your tracking link to accurately update following your order being confirmed as shipped. Our fulfilment team are super speedy, and sometimes you will get your shipping confirmation and tracking details before the courier has processed your package into their own system, but this does not mean that your order isn't still in transit. If you read a message like “Awaiting package from sender” it’s because your courier hasn’t processed the order on their end.

If you’re still stuck on tracking your order, or have any other concerns please email us at [email protected] with the subject line “[ORDER NO.] Order delivery status” and we’ll be happy help you out!