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Ruka Hair

Our customer support team is online&#xA0;Monday - Friday GMT&#xA0;(Greenwich Mean Time):9:00AM - 6:00PMThis allows us to get some essential rest in the evenings and weekends, so that the team can come back better and badder each day!*We aim to respond to all queries within 3 working days of you getting in touch! In the meantime, you can track the progress of your order and make amendments via your &#xA0;<a href="https://tracking.tryhutch.co.uk/ruka" rel="noopener noreferrer" target="_blank">RUKA Order Tracking Page</a>*Our offices and fulfilment centre will be closed from Friday 22nd December 2023 - Wednesday 3rd January 2024 whilst team Ruka take a short break to rest and recharge, ready to&#xA0;continue to serve you&#xA0;upon our return in the new year&#x2728; <a href="https://help.rukahair.com/en-US/2022-general-holiday-updates-158744">Click here to learn more about our Holiday updates</a>*We may be online across the weekend during promotional campaigns only.

Our customer support team is online Monday - Friday GMT (Greenwich Mean Time):. 9:00AM - 6:00PM. This allows us to get some essential rest in the evenings and weekends, so that the team can come back better and badder each day!*. We aim to respond to

What are your operating hours?

Team Ruka

FAQs

🌸Curly Girls Club🌸

InvisiBlend® Clip-ins

How do I choose a hair texture?

My hair falls under more than one curl pattern description, which hair texture should I purchase?

What colours does Ruka human hair come in?

How much do I need for a full head?

What hair length should I choose?

What length is the headband on your headband wigs?

Can the hair be dyed?

Can the hair be straightened?

How do I install my clip-ins?

Can I swim with my Ruka human hair extensions?

Can I sleep with my Ruka human hair extensions?

How long will my Ruka human hair extensions last?

Human Hair Extensions - Texture Match range

Any tips on maintaining my Ruka hair?

Human Hair extensions - The Classics

Synths® Ponytail FAQs

Synths® Braid-it FAQs and user guidance

Synthetic Hair Extensions

How to: Best practice tips for your Ruka human hair extensions🤩💫

How to: Seamlessly attach your Synth ponytail💁🏾‍♀️😍

Ruka Hair Remedies

Where are your 100% human hair extensions sourced?

Are your hair extensions ethical?

Do you sell raw human hair extensions?

Do you sell single donor hair extensions?

Extensions & Ethics

Hair perfume FAQs

Are your products suitable for people with eczema or sensitive skin?

Is your Hair perfume/Wet Products Lab range suitable for all hair types?

Do any of the products in your Ruka Wet Products Lab range contain parabens or sulfates?

Are your products Cruelty Free?

What is the shelf life of Ruka hair products?

Where is your Ruka Wet Products Lab range made?

Haircare/Wet Products

I need to change/cancel my order

I want to exchange my item

I've received an incorrect order

I haven’t received my order, but the tracking information says that I have

I haven’t received my order

Extended Fulfilment

BIG CHOP - Learn More

Order Queries

Shipping Rates and Processing Times

When can I expect my order to arrive?

How can I track my order?

Do you ship worldwide?

Where in Europe do you ship to?

Delivery FAQs

Returns Policy

Selfridges Returns

International Returns

Can I return Ruka Marketplace/SKU-culling clearance items?

Faulty Returns

Do I need to return my free gift if I'm returning the order it came in?

How can I track my return?

When can I expect my refund?

Can I return “Co-creator test” items?

Returns FAQs

Do you offer in store discounts?

Do you accept returns and exchanges in Selfridges/at your Pop-Ups?

Can I book in for a hair appointment or trichologist assessment at Selfridges?

What should I do with my hair before an installation?

Can I install non-Ruka hair in store?

What happens if I’m late to the appointment?

What if I need to cancel the appointment?

In-Store FAQs

Are you black owned?

Do you offer any discounts?

Are you open to collaborations and PR?

How do I join the Ruka team?

What are your operating hours?Updated 5 months ago